Order Processing
Orders are processed within 1 to 3 business days after payment has been confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information.
Shipping Destinations
GOUSE currently ships within Nigeria and to selected international destinations.
If your country is not available at checkout, please send a mail to support@gousestore.com or call or send a WhatsApp message to +234 812 635 2547, and we will do our best to assist you.
Estimated Delivery Times
Nigeria
- Lagos, 1 to 3 business days
- Other states, 3 to 7 business days
International
Estimated delivery times vary by destination but generally range from 5 to 15 business days after dispatch.
Please note that customs clearance and local courier services may affect delivery times.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery destination and selected shipping method.
Any applicable shipping fees will be displayed before you complete your purchase.
Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in the purchase price or shipping fee.
We recommend checking with your local customs authority before placing your order.
Tracking Your Order
Once your order has been shipped, you will receive tracking information via email where available.
You can use this information to monitor your shipment until delivery.
Delivery Address
Please ensure your shipping address and contact details are accurate before placing your order.
GOUSE is not responsible for delays or unsuccessful deliveries resulting from incorrect or incomplete address information provided by the customer.
Failed Deliveries
If a delivery cannot be completed due to an incorrect address, refusal to accept the package, or customer unavailability, additional shipping charges may apply before the order can be re shipped.
Lost or Damaged Orders
If your order arrives damaged or you believe it has been lost in transit, please send an email to support@gousestore.com or call or send a WhatsApp message to +234 812 635 2547 within 48 hours of delivery, or of the expected delivery date for lost shipments.
Please include:
- Your order number
- Photos of the package and item, if damaged
- A brief description of the issue
We will investigate the matter with our shipping partner and work towards a suitable resolution.
Contact Us
If you have any questions about your shipment, please contact our Customer Support team by sending us an email at support@gousestore.com or calling or sending a WhatsApp message to +234 812 635 2547. At GOUSE, we are always happy to help.