1. Information We Collect
We may collect the following information.
Personal Information
- Full name
- Email address
- Phone number
- Shipping address
- Billing address
- Payment information, processed securely by our payment providers
- Account login information, if applicable
Order Information
- Products purchased
- Shoe size
- Order history
- Delivery preferences
- Returns and exchange requests
Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on our website
- Cookies and similar technologies
2. How We Use Your Information
We use your information to:
- Process and fulfil orders
- Deliver your purchases
- Process payments
- Provide customer support
- Send order confirmations and shipping updates
- Manage returns, exchanges, and refunds
- Improve our products and services
- Personalise your shopping experience
- Respond to enquiries
- Send promotional emails and newsletters, where you have opted in
- Prevent fraud and maintain website security
- Comply with applicable legal obligations
3. Payment Information
We do not store your full payment card details.
Payments are securely processed through trusted third party payment providers that comply with applicable payment security standards.
4. Sharing Your Information
We respect your privacy and do not sell your personal information.
We may share your information only with trusted third parties necessary to operate our business, including:
- Payment processors
- Shipping and logistics providers
- Customer service providers
- Website hosting providers
- Marketing service providers, where applicable
- Government or regulatory authorities where required by law
All third parties are expected to maintain appropriate confidentiality and security standards.
5. Cookies
Our website uses cookies to:
- Improve website functionality
- Remember your preferences
- Analyse website traffic
- Improve user experience
- Support marketing and advertising efforts
You may manage or disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.
6. Data Security
We implement appropriate technical, administrative, and physical safeguards to protect your personal information from unauthorised access, loss, misuse, alteration, or disclosure.
While we strive to use commercially acceptable means to protect your information, no online transmission or storage method can be guaranteed to be completely secure.
7. Data Retention
We retain your personal information only for as long as necessary to:
- Complete your orders
- Provide customer support
- Meet legal, accounting, and tax obligations
- Resolve disputes
- Improve our services
When information is no longer required, it will be securely deleted or anonymised.
8. Your Rights
Depending on your location and applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Withdraw consent for marketing communications
- Request a copy of your personal data
- Object to certain processing activities
To exercise any of these rights, please contact us by sending an email to support@gousestore.com or call or send a WhatsApp message to +234 812 635 2547.
9. Third Party Links
Our website may contain links to third party websites or social media platforms. We are not responsible for the privacy practices or content of those third party services.
10. Children's Privacy
GOUSE products and services are intended for individuals aged 18 years and above or those with parental or guardian consent where required by law.
We do not knowingly collect personal information from children.
11. International Data Transfers
If your information is transferred outside your country of residence, we will take reasonable steps to ensure that it is protected in accordance with applicable data protection laws.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.
The updated version will be posted on our website with a revised effective date.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
- GOUSE
- Email: support@gousestore.com
- Website: www.gousestore.com
- Instagram: @gousestore
- Phone: +234 812 635 2547
Compliance Statement
GOUSE is committed to handling personal information responsibly and in accordance with applicable data protection and privacy laws, including the Nigeria Data Protection Act 2023, and other relevant regulations where our customers are located.